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Privacy Policy
How Sestora collects, uses and protects the information you share when you browse, enquire or place an order.
Who we are
AP Furniture & Manufacturers, operating the storefront Sestora, is responsible for the personal information described in this policy.
Our store is at 62CQ+VMF, MIDC Road, Shalimar Colony, Dharashiv, Maharashtra 413501. You can reach us on WhatsApp: +91 70580 11774 or through the Support page.
Information we collect
We collect only the information we need to respond to enquiries, arrange delivery and provide after-sales support.
- Contact details you share with us, such as your name, phone number, email address and delivery address.
- Order and enquiry details, including the products you ask about, quantity, delivery location and any requirements you describe.
- Product enquiry records, such as the product name, SKU, price and page URL, so we can understand which pieces customers are interested in.
- Newsletter email address if you choose to subscribe.
- Basic technical information needed to operate the website securely, such as request logs and approximate device or browser information.
Information stored in your browser
Your cart and wishlist are saved in your browser's local storage so they remain available when you return. This information stays on your device unless you send an order or enquiry to us.
You can clear this information at any time by clearing your browser's site data.
How we use your information
- To answer product, service and delivery enquiries.
- To prepare quotations, confirm availability and arrange orders placed through WhatsApp.
- To coordinate delivery, installation, returns, replacements and warranty support.
- To send newsletters when you have subscribed, and to stop sending them when you unsubscribe.
- To keep records required for accounting, tax, fraud prevention and legal compliance.
- To improve our catalogue, website and customer service.
WhatsApp and third-party services
Our ordering and enquiry flow uses WhatsApp. When you continue a conversation there, WhatsApp processes your information under its own privacy terms. We receive the messages and contact details you choose to send us.
We may use service providers for website hosting, database storage, image delivery and email delivery. They process information only for the services they provide to us.
Sharing your information
We do not sell your personal information. We share it only where needed to complete your order or operate the store, for example with delivery and installation partners, or where required by law.
We do not collect card, bank or UPI credentials on this website. Payment details are discussed and completed separately when you confirm an order.
Retention
We keep enquiry and order records for as long as needed to provide service, handle warranty or return claims, and meet legal, accounting and tax requirements. Newsletter details are kept until you unsubscribe or ask us to delete them.
Your choices and rights
Under applicable Indian data protection law, including the Digital Personal Data Protection Act, 2023, you may ask us to access, correct or erase personal information we hold about you, or withdraw consent where consent is the basis for processing.
To make a request, contact us on WhatsApp: +91 70580 11774 or through the Support page. We may need to verify your identity before acting on a request.
Children
Our website and ordering service are intended for adults. We do not knowingly collect personal information from children. If you believe a child has shared information with us, please contact us so we can remove it.
Changes to this policy
We may update this policy when our services or legal requirements change. The updated version will be posted on this page with a new effective date.