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Policies
Returns & Refund Policy
How returns, exchanges and refunds work for furniture ordered from Sestora.
Return window
If something is not right, contact us within 7 days of delivery. We will review the request and, where the item is eligible, arrange a return, exchange or other resolution.
Eligibility
To be eligible for a return, the item should be unused, in its original condition and, wherever possible, in its original packaging. You will need to provide the order or enquiry details and photographs of the item.
Items that cannot normally be returned
- Made-to-order, made-to-measure or customised pieces, unless they are defective or differ materially from the confirmed specification.
- Items that have been used, assembled, altered, cleaned with unsuitable products or damaged after delivery.
- Clearance, final-sale or ex-display items where this is disclosed before purchase.
- Mattresses, pillows and other personal-use items where hygiene restrictions apply, unless defective.
How to start a return
Message us on WhatsApp: +91 70580 11774 or use the Support page with your name, order details, the reason for the return and photographs. Do not send an item back without contacting us first; we need to agree the return method and address.
Refunds
Once a return is approved and the item has been collected or received and inspected, we will confirm the refund amount. Refunds are normally issued through the original payment method or, where that is not possible, by bank transfer or UPI.
We aim to process approved refunds within 7–10 working days after inspection. Your bank or payment provider may take additional time to credit the amount.
Exchanges
If you would prefer a different size, finish or product, tell us when you contact us. An exchange is subject to availability and any price difference. We will confirm the options and any additional charges before proceeding.
Damaged or defective items
If an item arrives damaged or has a manufacturing defect, contact us promptly with photographs and your order details. We will arrange an inspection and an appropriate repair, replacement or refund. Please do not attempt repairs yourself before speaking to us.
Delivery charges
Original delivery charges are generally not refundable unless the return is due to our error, a damaged item or a defective product. Collection or return-delivery charges may apply for change-of-mind returns and will be confirmed before pickup.