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Warranty Policy
Manufacturer warranty coverage, exclusions and claim process for furniture purchased from Sestora.
Warranty coverage
Our furniture carries the manufacturer warranty stated on the product page or in the documentation supplied with the item. The warranty covers manufacturing defects in materials and workmanship under normal domestic use.
Warranty period
The applicable period is the one shown for your product at the time of purchase. If no period is shown, contact us and we will confirm the warranty for that item before you order.
What is covered
- Structural failure or joint failure caused by a manufacturing defect.
- Manufacturing defects in hinges, fittings or other included hardware, subject to normal wear limits.
- Material or finish defects that are present at delivery and reported promptly.
What is not covered
- Normal wear and tear, fading, softening of upholstery or minor natural variation in wood grain and leather.
- Damage caused by misuse, accident, improper assembly, unauthorised repair, exposure to extreme heat or moisture, or unsuitable cleaning products.
- Damage caused by moving, dropping or modifying the item after delivery.
- Commercial use, outdoor use of an item not rated for outdoor use, or use beyond the stated weight limit.
- Items sold as clearance, ex-display or specifically described as having a defect.
How to make a claim
Contact us on WhatsApp: +91 70580 11774 or through the Support page with your name, order details, a description of the issue and clear photographs. We may ask for additional information or arrange an inspection.
Please do not attempt to repair the item yourself before we have assessed the claim, as this may affect eligibility.
What happens next
If a valid claim is accepted, we will arrange an appropriate remedy, which may include a repair, replacement part, replacement item or another resolution agreed with you. The remedy depends on the product, the defect and availability.
Your statutory rights
This warranty is in addition to any rights you have under applicable consumer protection law. Nothing in this policy excludes rights that cannot lawfully be excluded.