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Policies
Shipping & Delivery Policy
Delivery areas, charges, timelines and assembly information for furniture ordered from Sestora.
Where we deliver
We deliver across Dharashiv and nearby locations. Free delivery is available within Dharashiv city for addresses covered by PIN code 413501.
For other locations, delivery availability and charges are confirmed on WhatsApp before you confirm the order. We do not deliver to an address we have not confirmed.
Delivery charges
Delivery outside the free-delivery area is quoted based on distance, order size, access and installation requirements. The amount is confirmed before you pay.
Typical timelines
- In-stock pieces: usually delivered within 5–10 working days after confirmation.
- Made-to-order or customised pieces: usually 2–4 weeks, depending on the design, material and finish.
- Peak periods, weather, transport restrictions or building-access issues can extend a timeline. We will keep you informed if this happens.
Delivery and assembly
Our team or delivery partner will normally contact you before delivery to agree a date and time. Beds, dining tables and larger pieces may include assembly at delivery; smaller items may require simple leg or handle fitting.
Please make sure an adult is available to receive the delivery, and that the delivery route, lift and room can accommodate the item. If access is difficult, tell us before confirmation so we can plan.
Receiving your order
Please inspect the packaging and the item at delivery. If you notice visible damage, missing parts or a different item, report it to the delivery team and contact us on WhatsApp as soon as possible, ideally with photographs.
Failed deliveries and address changes
If no one is available to receive the order, a re-delivery charge may apply. Please give us as much notice as possible if you need to change the delivery address or date. A change may affect the delivery timeline or charge.
Damaged or missing items
We will arrange a repair, replacement or other appropriate resolution if an item arrives damaged or parts are missing, provided you tell us promptly and allow us to inspect the issue. Please keep the packaging until the issue is resolved.